CiSand Hotel Jinja - Information for RAG Chatbot
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1. Policies
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Check-In/Check-Out:
- Check-in time: 2:00 PM
- Check-out time: 12:00 PM
- Early check-in and late check-out are subject to availability and may incur additional charges.

Cancellation Policy:
- Free cancellation up to 48 hours before arrival.
- Cancellations within 48 hours incur a one-night charge.
- No-show policy: Full booking amount charged.

Payment:
- Accepted payment methods: Visa, MasterCard, mobile money (MTN, Airtel), and cash (UGX or USD).
- Full payment required at check-in for non-prepaid bookings.

Pet Policy:
- Pets are not allowed, except for certified service animals with prior approval.

Smoking Policy:
- Non-smoking property; smoking is permitted only in designated outdoor areas.

Child Policy:
- Children under 12 stay free when sharing a room with parents (maximum 2 children per room).
- Extra beds for children available at 50,000 UGX per night.

2. Menus
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Summit Restaurant (10th Floor, Fine Dining):
- Mediterranean and Italian cuisine
- A la carte options:
  - Grilled Nile Perch with Lemon Herb Sauce: 45,000 UGX
  - Chicken Parmesan: 40,000 UGX
  - Vegetable Risotto: 35,000 UGX
  - Margherita Pizza: 30,000 UGX
- Drinks: Local and international wines, cocktails, fresh juices (10,000–25,000 UGX)

Mosaic Restaurant (Mezzanine Floor, Casual Dining):
- Buffet and a la carte options
- African cuisine: Ugandan Rolex, Matoke with Groundnut Sauce, Luwombo (25,000–40,000 UGX)
- International: Burgers, Pasta, Salads (20,000–35,000 UGX)
- Vegetarian, vegan, halal, and gluten-free options available upon request.

Canaan Lounge & Bar:
- Light bites: Chicken Wings, Samosas, Rolex Sliders (15,000–25,000 UGX)
- BBQ nights every Friday with live music
- Drinks: Local beers (Tusker, Nile Special: 8,000 UGX), cocktails (15,000–20,000 UGX)

Room Service:
- Available 24/7, featuring selections from Mosaic Restaurant and Canaan Lounge.
- Delivery charge: 5,000 UGX per order.

3. Room Details
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Standard Room:
- Size: 25 sqm
- Features: Queen bed, flat-screen TV, complimentary Wi-Fi, minibar, coffee/tea tray, work desk, air conditioning.
- Price: 150,000 UGX per night (single occupancy), 180,000 UGX (double occupancy).
- View: City view.

Deluxe Room:
- Size: 35 sqm
- Features: King bed, separate seating area, flat-screen TV, complimentary Wi-Fi, minibar, coffee/tea tray, work desk, air conditioning.
- Price: 220,000 UGX per night (single occupancy), 250,000 UGX (double occupancy).
- View: Lake Victoria or city skyline.

Suite:
- Size: 50 sqm
- Features: King bed, separate living room, premium furnishings, flat-screen TV, complimentary Wi-Fi, minibar, coffee/tea tray, spacious work desk, air conditioning.
- Price: 350,000 UGX per night.
- View: Panoramic city and Lake Victoria views.

All rooms include:
- Private bathroom with shower, free toiletries, hairdryer, and slippers.
- Daily housekeeping and turndown service.
- In-room safe and electric kettle.

4. Breakfast
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Location: Mosaic Restaurant (Mezzanine Floor)
Hours: 6:30 AM–10:00 AM
Options:
- Full English/Irish Breakfast: Eggs (fried, scrambled, or poached), bacon, sausages, grilled tomatoes, toast, and baked beans.
- Continental Breakfast: Fresh pastries, croissants, muffins, yogurt, cereals, fresh fruits, and juices.
- African Breakfast: Ugandan Rolex (chapati with egg), katogo (matoke with beans), boiled yam, and local tea/coffee.
- A la carte options: Pancakes, waffles, omelets (15,000–25,000 UGX).
- Beverages: Freshly brewed coffee, tea, herbal teas, fresh juices (orange, mango, passionfruit).
Special Diets: Vegetarian, vegan, gluten-free, and halal options available upon request.
Note: Complimentary for guests; non-guests charged at 30,000 UGX per person.

5. Accessibility
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- Wheelchair-accessible rooms available (Standard and Deluxe categories).
- Features: Wide doorways, roll-in showers, grab bars, lowered sinks, and accessible light switches.
- Common areas: Ramps to entrance, elevators to all floors, accessible restrooms in lobby and restaurants.
- Services: Staff trained to assist guests with disabilities, braille signage, and visual alarms for hearing-impaired guests.
- Airport transfers: Accessible vehicles available upon request (additional fee of 66 USD one-way).
- Contact: For specific accessibility needs, call +256 31-255-4000 or email reservations@cisandhotel.ug.

6. Special Offers
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Weekend Getaway:
- 15% discount on stays of 2 nights or more (includes breakfast).
- Bookable up to 15 days before arrival; cancellable up to 7 days prior.
- Price example: Standard Room at 127,500 UGX per night (single occupancy).

Half-Board Package:
- Includes one night, breakfast, and a two-course dinner at Summit Restaurant.
- Price: From 200,000 UGX per night (Standard Room, single occupancy).
- Available for bookings made directly via hotel website.

Safari Stopover:
- 10% discount for guests booking a 3-night stay with proof of safari tour booking.
- Includes complimentary airport shuttle (one-way).
- Price: From 135,000 UGX per night (Standard Room, single occupancy).

Loyalty Program:
- Earn points for every stay, redeemable for free nights or dining credits.
- Sign-up free at check-in or online.

7. Facilities
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- Outdoor Infinity Pool: Open 7:00 AM–8:00 PM, with poolside bar.
- Fitness Center: Fully equipped gym, open 6:00 AM–10:00 PM, with fitness classes (yoga, aerobics).
- Spa: Offers massages, facials, and sauna (treatments from 50,000–150,000 UGX).
- Restaurants: Summit Restaurant (fine dining), Mosaic Restaurant (casual dining), Canaan Lounge & Bar (casual).
- Business Center: Computers, printers, and high-speed Wi-Fi.
- Meeting Spaces: Conference rooms for up to 100 guests, equipped with projectors and sound systems.
- Free Wi-Fi: Available throughout the property.
- Parking: Secure on-site parking (free for guests).
- Airport Shuttle: Available for 66 USD one-way, bookable in advance.
- Other: Gift shop, same-day dry cleaning, laundry service, 24/7 CCTV surveillance, doctor on call.

Contact Information
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Address: Plot 12 Kafu Road, Nakasero, Kampala, Uganda
Phone: +256 31-255-4000
Email: reservations@cisandhotel.ug
Website: www.cisandhotel.ug
Location: 45-minute drive from Entebbe International Airport, 2 km from Kampala city center, near Uganda Golf Club and Nakasero Market.

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